Contact FetchPins
Have a question, found a bug or have an idea for FetchPins? We read every message. A real person replies, usually within 3 business days.
Before you write: quick fixes
| Problem | Try this |
|---|---|
| The pin won't download | Make sure it's a public pin, not a board or profile link. Open it in Pinterest to check it still exists. See why a pin might not download. |
| "This pin has no GIF" | The animation was uploaded as a video. Save it as MP4 on the video downloader. |
| "This pin has no audio" | The video has no sound, or it's an image or GIF pin. |
| The video is only 720p | Most Pinterest videos are 720p. FetchPins shows every quality the pin has and never upscales. |
| Can't find the file on iPhone | Open the Files app, then Downloads. |
Email us
Write to fetchpins@gmail.com. Include the pin link and your device when you can — it helps us reply faster.
Copyright requests
For copyright or takedown requests, please follow the steps on our DMCA page so we have everything we need.
What we can't help with
- Pinterest account, login or password problems. Contact Pinterest Help: help.pinterest.com.
- Downloading private pins or secret boards
- Removing a pin from Pinterest itself
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